Thanks in advance for your patience! Each and every one of our puzzles is made to order by our small and dedicated team out of our downtown Victoria, BC studio (click here to see how it happens!). We're growing fast, and until we can increase our capacity through new machinery and more production line workers, we're experiencing variable delays in order processing times.
Our current estimated processing time for new orders is 6-12 business days.
If you desperately need your puzzles sooner than this, please email us with your order number and we'll do our best to accommodate your request.
The timeline for pre-sale puzzles is indicated on the product page.